Trouble shooting guide

Known problems

  1. Game doesn't load
  2. Game stops responding
  3. Google Chrome and the Zoom option

Game doesn't load

When the page loads you should see this:-

If the game doesn't load it will almost certainly be because you don't have the java runtime environment or a java virtual machine installed on your system. Depending on the browser (and version) you are are using you might see a grey square, nothing, an error message (not very likely), or an icon to click on for download instructions. Firefox (an excellent browser) is one that does the last of these. In this case your course of action is simple, click the icon and follow the instructions. For the rest of you just go to www.java.com/en/index.jsp and, once more, simply follow the instructions.

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Game stops responding

With some operating system / browser combinations this can happen if you switch to another application window and then switch back again. E.g. part way through solving a maze you click on the 'Instructions' link which opens up a new window. When you switch back to the maze you may find it no longer responds to key input.

Solution

Simply use your mouse pointer to click on the maze.
Note: It is not sufficient to click elsewhere in the body of the webpage, to be effective the mouse click must be somewhere on the applet display area. This has the effect of restoring focus to the applet which allows it to receive key stroke information.

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Google Chrome and the Zoom option

I've had a report that if you use the Google Chrome browser and you zoom in, that extra trolls appear to the right of the maze. I've also received a screen shot that demonstrates this happening. However, I've been unable to replicate the problem and now the reporter also cannot replicate the problem, so we're unclear exactly what the conditions are that manifest this odd behavior.

If this happens to you, would you try and remember exactly what you did and let me know so that I can have a crack at fixing it. In the meantime I would suggest the best solution, should this behavior manifest for you, is to not use Zoom.

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